Frequently Asked Questions
Hey there! Got questions about our cleaning services? You’re in the right place! Find quick answers here or give us a ring at (267) 682-8889 — we love to chat!
Do you use eco-friendly and non-toxic cleaning products to protect the environment and occupants’ health?admin2023-07-20T15:30:50+00:00
Yes, we prioritize using eco-friendly and non-toxic cleaning products to promote
What is the average duration for cleaning a typical residential property?admin2023-07-20T15:30:15+00:00
The duration of residential cleaning depends on the size and condition of the property; we work efficiently to minimize disruption.
Can you provide before-and-after photos of post-renovation projects you have worked on?admin2023-07-20T15:29:38+00:00
Certainly, we can provide visual evidence of our exceptional post-renovation cleaning results through before-and-after photos.
How far in advance should we schedule office cleaning to ensure availability?admin2023-07-20T15:29:20+00:00
We recommend scheduling office cleaning services in advance to secure your preferred time and frequency.
Do you offer same-day cleaning services for last-minute special occasions?admin2023-07-20T15:28:30+00:00
We strive to accommodate last-minute requests for special occasion cleaning, subject to availability.
What safety protocols do you follow to ensure a COVID-19 compliant cleaning for offices and residential properties?admin2023-07-20T15:27:58+00:00
We strictly adhere to COVID-19 cleaning protocols to ensure the safety and well-being of our clients and staff.
Can you provide a detailed checklist of tasks included in your post-renovation cleaning service?admin2023-07-20T15:27:32+00:00
Our post-renovation cleaning service includes a detailed checklist to address all cleaning tasks after construction or renovation work.
Are your cleaning services insured and bonded to protect against any potential damages?admin2023-07-20T15:27:13+00:00
Yes, we are fully insured and bonded to provide added protection for our clients and their properties.
How do you handle cleaning tasks in high-traffic areas for Airbnb properties?admin2023-07-20T15:26:53+00:00
Our cleaning team is well-equipped to handle high-traffic areas in Airbnb properties for a thorough and pristine result.
How do you handle feedback or complaints regarding cleaning services?admin2023-07-20T15:26:32+00:00
We value feedback and promptly address any concerns to ensure customer satisfaction and continuous improvement.
What are the pricing options for different cleaning services?admin2023-07-20T15:26:12+00:00
Our pricing options are competitive and depend on the scope and frequency of the cleaning services required.
Can you tailor cleaning packages to meet the unique needs of each client?admin2023-07-20T15:25:50+00:00
Yes, we offer customizable cleaning packages to cater to the unique needs of each client.
Do you offer flexible scheduling options for residential cleaning services?admin2023-07-20T15:25:28+00:00
We provide flexible scheduling options for residential cleaning services to best suit your availability and requirements.
What area do you provide services?admin2023-08-04T17:08:37+00:00
We provide services to Philadelphia, Delaware county, Montgomery county and bucks county.
Can you provide references or testimonials from past clients?admin2023-07-20T15:24:30+00:00
Certainly, we can provide references and testimonials from satisfied clients upon request.
Is your cleaning staff professionally trained and background-checked?admin2023-07-20T15:24:05+00:00
Our cleaning staff is highly trained, professional, and undergoes thorough background checks.
How do you handle custom cleaning requests based on specific needs?admin2023-07-20T15:23:46+00:00
We can accommodate custom cleaning requests to meet your specific cleaning needs and preferences.
What measures do you take to ensure the security of residential properties during cleaning?admin2023-07-20T15:23:27+00:00
We ensure the security of residential properties by employing trained and background-checked cleaning staff.
Are your cleaning products and methods environmentally friendly?admin2023-07-20T15:23:05+00:00
Yes, we prioritize using eco-friendly and non-toxic cleaning products and methods for a safer and healthier environment.
Do you offer specialized cleaning options for special occasions or events?admin2023-07-20T15:22:45+00:00
Yes, we offer specialized cleaning options tailored to meet the needs of special occasions and events.
How often can your office cleaning services be scheduled?admin2023-07-20T15:22:28+00:00
Our office cleaning services can be scheduled on a daily, weekly, or bi-weekly basis, depending on your preferences.
Can you accommodate a one-time deep cleaning for a post-renovation project?admin2023-07-20T15:21:49+00:00
Absolutely, we provide one-time deep cleaning services for post-renovation projects to ensure a spotless environment.
What cleaning services do you offer specifically for Airbnb properties?admin2023-07-20T15:21:31+00:00
Our Airbnb cleaning services include thorough cleaning and preparation for guest arrivals and departures.
Do you provide cleaning services for both commercial and residential properties?admin2023-07-20T15:20:36+00:00
Yes, we offer comprehensive cleaning services for both commercial and residential properties.
See our Google & Yelp Reviews
ExcellentBased on 11 reviews
Trustindex verifies that the original source of the review is Google.
Amy Sciandra12/08/2023I have been using Platinum for a few months and I am very happy with this service. They do a very thorough cleaning. They are also friendly and very punctual. This has now become my monthly cleaning service. Highly recommend.Trustindex verifies that the original source of the review is Google.L Rob30/07/2023It was a pleasure setting up everything with the owners, Chris and Kurt - The cleaning crew was very thorough and did a fantastic job. Looking forward to my next scheduled cleaning, highly recommend!Trustindex verifies that the original source of the review is Google.Anna Mavrakis25/07/2023Using Platinum Pro Cleaning Services was great and easy! I was provided a quote through Yelp which was consistent with what I was billed after the service. They were able to accommodate my specific dates and enter the home with no issues. Everything was clean to my high standards and I would definitely recommend them/use them again.Trustindex verifies that the original source of the review is Google.colin patrick19/05/2023Great professional cleaners. I highly recommend using this company. They do quality workTrustindex verifies that the original source of the review is Google.Amanda Odonnell17/05/2023Highly recommended hired this company to clean my apartment. They did amazing job and good prices for work that is done.Trustindex verifies that the original source of the review is Google.jen foglietta27/04/2023I couldn't be happier with platinum pro cleaning. I use them for my office space, they always exceed expectations, fast and thorough. Would never use any other cleaning service.Trustindex verifies that the original source of the review is Google.Mitulkumar Patel12/04/2023I hired this company to clean my office and they did a great job. They did exactly what I wanted and the team was extremely professional.Trustindex verifies that the original source of the review is Google.Sarah Peters09/04/2023Platinum Pro Cleaning Service are always wonderful to work with. I have used them several times so far to clean my house and will continue to do so in the future. They are professional and affordable.Trustindex verifies that the original source of the review is Google.Rachel Mast05/04/2023They did a great job cleaning my small office. They were professional, arrived on time, and the office looked great when they were finished. I will definitely use them again!Trustindex verifies that the original source of the review is Google.Therese Alimi29/03/2023The staff was very professional and kind. My mother in law's house looked amazing when they finished. All of the appliances looked brand new after they were cleaned. The staff took all the trash outside which was very helpful. I strongly recommend this company. Prices are reasonable.
GoodBased on 7 reviewsVerifiedNancy R.2023-08-15Arrived early. The man and woman team got right to work and made sure my 3rd floor was guest ready.VerifiedAnna M.2023-07-24Using Platinum Pro Cleaning Services was great and easy! I was provided a quote through Yelp which was consistent with what I was billed after the service. They were able to accommodate my specific dates and enter the home with no issues. Everything was clean to my high standards and I would definitely recommend them/use them again.VerifiedKate W.2023-06-12This review has been removed for violating our Terms of ServiceVerifiedKimmie D.2023-06-11Husband and wife team came and cleaned my apartment. I absolutely love this company. Chris and Kurt were very professional and who they sent I adore. I changed to have monthly cleanings done. The prices are very very affordable- less than $200 for my apartment when everyone else quoted me way more. Thank you Platinum!!!!VerifiedArianna M.2023-03-05This was one of the worst businesses I've ever worked with. My house was dirtier than it originally was after they left.VerifiedColeen W.2023-01-17Even though we ended up not being able to use them, Kurt with Platinum Pro was extremely responsive and more than willing to work with our budget and schedule. I definitely recommend contacting them.VerifiedAriel A.2022-11-05My experience with Platinum Pro Cleaning Service was nothing but exceptional. They quickly responded to my request for a quote and their price was affordable. They were professional, efficient, detail oriented and very thorough. The team did an amazing job and I look forward to hiring them again in the future!VerifiedAmanda O.2022-10-20Used before in the past response very fast good cleaning about to use again house smells amazing everything how I want even make requests of what u really want done an it gets done an price isn't crazy at all definitely worth it
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See our Google & Yelp Reviews
ExcellentBased on 11 reviewsTrustindex verifies that the original source of the review is Google.Amy Sciandra12/08/2023I have been using Platinum for a few months and I am very happy with this service. They do a very thorough cleaning. They are also friendly and very punctual. This has now become my monthly cleaning service. Highly recommend.Trustindex verifies that the original source of the review is Google.L Rob30/07/2023It was a pleasure setting up everything with the owners, Chris and Kurt - The cleaning crew was very thorough and did a fantastic job. Looking forward to my next scheduled cleaning, highly recommend!Trustindex verifies that the original source of the review is Google.Anna Mavrakis25/07/2023Using Platinum Pro Cleaning Services was great and easy! I was provided a quote through Yelp which was consistent with what I was billed after the service. They were able to accommodate my specific dates and enter the home with no issues. Everything was clean to my high standards and I would definitely recommend them/use them again.Trustindex verifies that the original source of the review is Google.colin patrick19/05/2023Great professional cleaners. I highly recommend using this company. They do quality workTrustindex verifies that the original source of the review is Google.Amanda Odonnell17/05/2023Highly recommended hired this company to clean my apartment. They did amazing job and good prices for work that is done.Trustindex verifies that the original source of the review is Google.jen foglietta27/04/2023I couldn't be happier with platinum pro cleaning. I use them for my office space, they always exceed expectations, fast and thorough. Would never use any other cleaning service.Trustindex verifies that the original source of the review is Google.Mitulkumar Patel12/04/2023I hired this company to clean my office and they did a great job. They did exactly what I wanted and the team was extremely professional.Trustindex verifies that the original source of the review is Google.Sarah Peters09/04/2023Platinum Pro Cleaning Service are always wonderful to work with. I have used them several times so far to clean my house and will continue to do so in the future. They are professional and affordable.Trustindex verifies that the original source of the review is Google.Rachel Mast05/04/2023They did a great job cleaning my small office. They were professional, arrived on time, and the office looked great when they were finished. I will definitely use them again!Trustindex verifies that the original source of the review is Google.Therese Alimi29/03/2023The staff was very professional and kind. My mother in law's house looked amazing when they finished. All of the appliances looked brand new after they were cleaned. The staff took all the trash outside which was very helpful. I strongly recommend this company. Prices are reasonable.
GoodBased on 7 reviewsVerifiedNancy R.2023-08-15Arrived early. The man and woman team got right to work and made sure my 3rd floor was guest ready.VerifiedAnna M.2023-07-24Using Platinum Pro Cleaning Services was great and easy! I was provided a quote through Yelp which was consistent with what I was billed after the service. They were able to accommodate my specific dates and enter the home with no issues. Everything was clean to my high standards and I would definitely recommend them/use them again.VerifiedKate W.2023-06-12This review has been removed for violating our Terms of ServiceVerifiedKimmie D.2023-06-11Husband and wife team came and cleaned my apartment. I absolutely love this company. Chris and Kurt were very professional and who they sent I adore. I changed to have monthly cleanings done. The prices are very very affordable- less than $200 for my apartment when everyone else quoted me way more. Thank you Platinum!!!!VerifiedArianna M.2023-03-05This was one of the worst businesses I've ever worked with. My house was dirtier than it originally was after they left.VerifiedColeen W.2023-01-17Even though we ended up not being able to use them, Kurt with Platinum Pro was extremely responsive and more than willing to work with our budget and schedule. I definitely recommend contacting them.VerifiedAriel A.2022-11-05My experience with Platinum Pro Cleaning Service was nothing but exceptional. They quickly responded to my request for a quote and their price was affordable. They were professional, efficient, detail oriented and very thorough. The team did an amazing job and I look forward to hiring them again in the future!VerifiedAmanda O.2022-10-20Used before in the past response very fast good cleaning about to use again house smells amazing everything how I want even make requests of what u really want done an it gets done an price isn't crazy at all definitely worth it